Video Guide:<iframe width="100%" src="https://www.youtube.com/embed/7krhfvpnXqU?autoplay=1&amp;mute=1&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe>Step By Step Guide:Step 1:Click this icon to login to your Customer Portal.<img src="https://attachments.gorgias.help/0l9dY2VKvLy7rZkL/hc/gpGJBxp9k86YXZA5/2025121111-9f07f981-ee48-4ca2-9dc1-f03a2887c612-how%20to%20make%20changes%20to%20your%20fuzzball%20plan%20-%20step%201.png" style="width: 495px;" class="fr-fic fr-dib">Step 2:Enter the email address associated with your account.<img src="https://attachments.gorgias.help/0l9dY2VKvLy7rZkL/hc/gpGJBxp9k86YXZA5/2025121111-e408cd7a-91cb-435a-a498-f5a81484c8c8-how%20to%20make%20changes%20to%20your%20fuzzball%20plan%20-%20step%204.png" style="width: 483px;" class="fr-fic fr-dib">Step 3:Enter the code that was sent to your email.<img src="https://attachments.gorgias.help/0l9dY2VKvLy7rZkL/hc/gpGJBxp9k86YXZA5/2025121111-d7f3aec1-5218-4357-8b58-2846b8dcaac6-how%20to%20make%20changes%20to%20your%20fuzzball%20plan%20-%20step%205.png" style="width: 470px;" class="fr-fic fr-dib"> Step 4:Click &apos;Manage my bundle&apos;.<img src="https://attachments.gorgias.help/0l9dY2VKvLy7rZkL/hc/gpGJBxp9k86YXZA5/2025121111-ea75787c-6428-4fbe-9597-366d41febee5-how%20to%20make%20changes%20to%20your%20fuzzball%20plan%20-%20step%208.png" style="width: 478px;" class="fr-fic fr-dib">Step 5:Click &apos;Edit Contents&apos;.<img src="https://attachments.gorgias.help/0l9dY2VKvLy7rZkL/hc/gpGJBxp9k86YXZA5/2025121111-74823db2-66ff-4061-bec1-6c4cec20dfb5-how%20to%20make%20changes%20to%20your%20fuzzball%20plan%20-%20step%209.png" style="width: 471px;" class="fr-fic fr-dib">Step 6:Click &apos;Update Contents&apos;.<img src="https://attachments.gorgias.help/0l9dY2VKvLy7rZkL/hc/gpGJBxp9k86YXZA5/2025121111-e73dbd39-03fb-472a-8087-811d633ff51c-how%20to%20make%20changes%20to%20your%20fuzzball%20plan%20-%20step%2010.png" style="width: 472px;" class="fr-fic fr-dib">Click &apos;+&apos; to add items to your bundle.<img src="https://attachments.gorgias.help/0l9dY2VKvLy7rZkL/hc/gpGJBxp9k86YXZA5/2025121111-1e8ff797-b2be-477b-ae54-d1957a7d7fcf-how%20to%20make%20changes%20to%20your%20fuzzball%20plan%20-%20step%2011.png" style="width: 470px;" class="fr-fic fr-dib">Click &apos;-&apos; to remove items from your bundle.<img src="https://attachments.gorgias.help/0l9dY2VKvLy7rZkL/hc/gpGJBxp9k86YXZA5/2025121111-a7b992e0-00b1-4bb0-82e5-204f76fc9c50-how%20to%20make%20changes%20to%20your%20fuzzball%20plan%20-%20step%2012.png" style="width: 469px;" class="fr-fic fr-dib">Step 7:Click &apos;save&apos; to confirm your changes.<img src="https://attachments.gorgias.help/0l9dY2VKvLy7rZkL/hc/gpGJBxp9k86YXZA5/2025121111-aa7c1b9c-bde6-486c-b9ec-236ce7617dd4-how%20to%20make%20changes%20to%20your%20fuzzball%20plan%20-%20step%2013.png" style="width: 482px;" class="fr-fic fr-dib">

How to Edit My Food Plan

Video Guide:<iframe width="100%" src="https://www.youtube.com/embed/Y1-6Ucw4QWk?autoplay=1&amp;mute=1&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe>Step By Step Guide:Step 1:Login to your customer portal.<img src="https://attachments.gorgias.help/0l9dY2VKvLy7rZkL/hc/gpGJBxp9k86YXZA5/2025121112-dde8f4b3-4f4a-47e4-8097-3ca77e8aaed6-how%20to%20reschedule%20your%20fuzzball%20subscription%20-%20step%201.png" style="width: 585px;" class="fr-fic fr-dib">Step 2:Click &apos;Reschedule&apos;<img src="https://attachments.gorgias.help/0l9dY2VKvLy7rZkL/hc/gpGJBxp9k86YXZA5/2025121112-e7cfe029-c1b0-4f8e-abe5-3375703b9791-how%20to%20reschedule%20your%20fuzzball%20subscription%20-%20step%208.png" style="width: 575px;" class="fr-fic fr-dib">Step 3:Choose a date that works for you <img src="https://attachments.gorgias.help/0l9dY2VKvLy7rZkL/hc/gpGJBxp9k86YXZA5/2025121112-02812708-c159-41ba-bf8b-ae085a3494c6-how%20to%20reschedule%20your%20fuzzball%20subscription%20-%20step%209.png" style="width: 570px;" class="fr-fic fr-dib">Step 4:Click &apos; Save changes&apos; to confirm.<img src="https://attachments.gorgias.help/0l9dY2VKvLy7rZkL/hc/gpGJBxp9k86YXZA5/2025121112-ae889617-576a-4104-82ed-63bde0be841e-how%20to%20reschedule%20your%20fuzzball%20subscription%20-%20step%2010.png" style="width: 566px;" class="fr-fic fr-dib">

How to Reschedule My Order

There&#x2019;s no long-term commitment with your Fuzzball subscription.Take the following steps to cancel your subscription.Step 1. Login into your account <img src="https://attachments.gorgias.help/0l9dY2VKvLy7rZkL/hc/gpGJBxp9k86YXZA5/2025121114-da55989e-b5f1-4bbd-885c-e08b247f31f5-how%20to%20cancel%20your%20fuzzball%20subscription%20-%20step%200.png" style="width: 553px;" class="fr-fic fr-dib"> Step 2.&#xA0;Click&#xA0;[Manage my subscriptions] <img src="https://attachments.gorgias.help/0l9dY2VKvLy7rZkL/hc/gpGJBxp9k86YXZA5/2025121114-27fc0c89-c447-4328-b274-24d1020d8f9a-how%20to%20cancel%20your%20fuzzball%20subscription%20-%20step%204.png" style="width: 554px;" class="fr-fic fr-dib"> Step 3. Click [Cancel Subscription].<img src="https://attachments.gorgias.help/0l9dY2VKvLy7rZkL/hc/gpGJBxp9k86YXZA5/2025121114-a2c54a81-9cdc-4dc7-b684-ec4c5b29ed4b-how%20to%20cancel%20your%20fuzzball%20subscription%20-%20step%205.png" style="width: 541px;" class="fr-fic fr-dib">Proceed to complete the steps to successfully cancel your subscription.Orders can only be cancelled before they have been dispatched.&#xA0;If you&#x2019;ve already received an order confirmation, it may be too late to cancel that specific order. If this is the case please email <a href="mailto:help@fuzzball.club">help@fuzzball.club</a> and we will endeavour to assist with the cancellation of the order if it has not already been despatched..Please note that you&#x2019;ll still be charged for any items that are despatched before we receive your cancellation request.Once your order arrives, you&#x2019;re welcome to request a return or exchange. In this case, customers are responsible for covering the return postage costs.

How to Cancel My Order

Step 1:&#xA0;Login to your customer account.<img src="https://attachments.gorgias.help/0l9dY2VKvLy7rZkL/hc/gpGJBxp9k86YXZA5/2025121115-ed13611c-1719-4ccd-8000-01545141f768-how%20to%20skip%20an%20order%20on%20fuzzball%20club%20-%20step%202.png" style="width: 582px;" class="fr-fic fr-dib"> Step 2:&#xA0;Click &apos;Skip&apos;. <img src="https://attachments.gorgias.help/0l9dY2VKvLy7rZkL/hc/gpGJBxp9k86YXZA5/2025121115-e4709961-ab08-457a-80f9-7b98ca4324d3-how%20to%20skip%20an%20order%20on%20fuzzball%20club%20-%20step%209.png" style="width: 575px;" class="fr-fic fr-dib"> Step 3:&#xA0;Confirm order skip.<img src="https://attachments.gorgias.help/0l9dY2VKvLy7rZkL/hc/gpGJBxp9k86YXZA5/2025121115-85cc82e9-be53-4459-8bd2-85a66b1f1c60-how%20to%20skip%20an%20order%20on%20fuzzball%20club%20-%20step%2010.png" style="width: 571px;" class="fr-fic fr-dib">

How to Skip My Upcoming Order

Reach out directly if you are unable to find the answer to your question!

fuzzball

Desktop

My Subscription

Managing My Subscription

What's in Fuzzball's wet food?

Is Fuzzball's food 'complete'?

Is the wet food grain free?

How many tins should I feed per day?

What wet food flavours do you offer?

How many grams in a Fuzzball tin?

Is the wet food suitable for my kitten?

What do you mean by ‘human grade’?

Do you offer cat food without specific allergens?

How many calories are in each can?

Where is Fuzzball's food made?

Why does the chicken flavour vary in colour?

Wet Cat Food

Is dry food good for cats?

What flavours do you have?

Is the dry food grain free?

Why is the dry-food grain free?

How do i feed this to my cat?

Can i get a dry food only subscription?

Dry Food (Biscuits)

What are the benefits of Fuzzball's cat litter?

What is Fuzzball's cat litter made from?

Is the cat litter safe for kittens?

Does the cat litter prevent odours?

What makes tofu litter more sustainable than clay?

How do i dispose of the cat litter?

Why choose Fuzzball's litter?

Cat Litter

What are Fuzzballs Freeze-dried Treats?

Are Fuzzballs Freeze Dried Treats healthy?

Can freeze dried treats replace meals?

Freeze-Dried Treats

Products & Ingredients

What makes Fuzzball's food different?

Is Fuzzball nutritionally complete?

Are the ingredients in Fuzzball human-grade?

What kind of meat does Fuzzball use?

Does Fuzzball contain sugars or grains?

What Flavours do you offer?

Fuzzball's Food

How Does Fuzzball Support My Cat’s Health?

Why is Fuzzball a Better Choice Than Standard Cat Food?

How Does Fuzzball Help With Digestion and Tummy Comfort?

Why is There Taurine in All Your Recipes?

What Makes Fuzzball Good For Muscle and Joint Strength?

How Does Fuzzball Help Improve My Cats Coat?

Feline Benefits

What are the benefits of a Fuzzball subscription for me as the owner?

Can better food really mean fewer vet visits?

Can Fuzzball help reduce shedding?

What do you mean by 'tailored to your cat'?

How Flexible is the Subscription?

How Does A Subscription Make Life Easier For Me?

Why Is A Subscription Better Than Buying One Off?

Human Benefits

The Benefits of Fuzzball

Day-by-day Transition Guide

How do I introduce Fuzzball to my cat?

How can I get my cat to transition to wet food?

Why is it important to transition gradually onto Fuzzball?

Is it normal for my cat to sniff the food and walk away?

How long should the transition take?

What should i expect during the transition?

How can i encourage my cat if they seem unsure?

What improvements will i see from feeding Fuzzball?

Am i the only one whose cat takes time to adjust?

Transitioning to Fuzzball

Can I try the food before committing to a subscription?

Can i customise my subscription?

Can I choose specific flavours?

How does the pricing for the subscription and products work?

Is their a minimum subscription period?

Do you offer a trial pack of just wet food?

What if my cat doesn’t like the food?

How often do I get a delivery?

Is it possible to purchase individual items to try out?

Is it easy to cancel my subscription?

Are there any hidden costs?

What are the unbilled items in my cart when i check out with a trial box?

How do I get started?

Getting Started with Your Subscription

How To Edit My Food Plan

How to reschedule my order

How to cancel my plan

How to skip my upcoming order

Mobile

Can I change my delivery date?

Can I redirect my delivery?

When/Where do you deliver?

When will my trial box be sent?

When will my subscription box arrive?

What is your shipping policy?

When will my box be despatched, and how long does shipping take?

My order was marked delivered but it’s not here.

How do I track my order?

What if my package gets lost or arrives damaged?

Delivery

What do I do if I receive the wrong item in my order?

How do I start a return?

What is the returns policy?

Returns

Shipping, Delivery & Returns

Can I cancel an order and receive a refund after payment has been taken?

Do you offer refunds?

When will I get my refund?

Refunds

What payment methods do you accept?

Can i change my payment details?

When will i be charged for my order?

How can I ensure my new payment details are updated and processed correctly?

What happens if my payment fails?

Payments

Payments & Refunds

Is Fuzzball packaging recyclable?

Are Fuzzball deliveries carbon-neutral?

Is Fuzzball’s food sustainably sourced?

Is Fuzzball reducing plastic waste?

Why does Fuzzball use tins instead of pouches?

Sustainability at Fuzzball