To delay or skip your upcoming subscription. 1. Login into your account. 2. Click. 3. Click [Skip] or [Delay]. Proceed to complete the steps to successfully skip or delay your upcoming subscription order.
Yes. Your subscription is designed to be fully customised by you to best suit your and your cats preferences. Our algorithm will recommend the daily calories your cat needs for a balanced diet but it is up to you to add the products you want to your
Yes, we do offer a wet food–only trial pack. When you complete the questionnaire, on page 4 of 5 you’ll be asked “What type of food do they eat?” — simply select “wet”. This will give you two multipacks of wet food (14 tins total) in your trial box.
Absolutely! Our system is designed to let you try a trial box with no commitment to a full subscription. When you complete the short quiz on our site, it sets up your personalised trial based on how you feed your cat:. Wet only – 14 tins (2 multipack
Yes. Our onboarding questionnaire helps you customise your box based on your cat’s flavour preferences. We know every cat has their quirks, so we make it easy to start off with the flavours they’re most likely to love. And if they change their mind (
Ordering our trial box gives you the opportunity to try the food before committing to a subscription. We know cats can be fussy when it comes to their food which is why our subscription is fully flexible, you can adjust the flavours, and pause or can
Your first full subscription box is automatically scheduled to deliver 10 days after you place your order, giving you time to transition your cat onto Fuzzball. Subsequent subscription boxes are despatched every four weeks, however, this is fully fle
There is no minimum subscription term. You are in complete control of your subscription. You can pause, delay, skip a box, or cancel at any time, directly from your account. Whether your cat needs a break or you’re going away, it’s easy to manage you
Yes. You can cancel anytime through your customer account or by emailing [email protected] with your full name and the email address used on your account. If you’ve already received an order confirmation, it may be too late to cancel that specific o
The pricing for our monthly subscription box depends on what you would like to include. For example, a tube of 7 cans of chicken is priced at £7.50, while the dry food is £5.50 per bag. We also offer treats and litter, with the litter priced at £7.50
It’s not currently possible to purchase individual tins on our website to try out. Instead, we offer an £8.50 trial box designed to give your cat a proper introduction to Fuzzball. Depending on your selections during the onboarding quiz, your box wil
How do I apply my first box discount?. There is a first box discount, it is 10% off the first box and the code is '1stplan10' which can be applied in the customer account section.