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Orders

How do I cancel my order?

Take the following steps to cancel your subscription. 1. Login into your account [Link to login page]. 2. Click [Manage my subscriptions]. 3. Click [Cancel Subscription]. Proceed to complete the steps to successfully cancel your subscription. Orders

What is your cancellation policy?

There’s no long-term commitment with your Fuzzball subscription. You can cancel anytime through your customer account or by emailing [email protected] with your full name and the email address used on your account. If you’ve already received an orde

How do I apply promo/discount codes?

To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri

How can I resolve missing items in my order?

If there are items missing in your order, please contact us as soon as possible at [email protected]. We’ll send the missing items to your address as soon as possible.

Can I change my order?

You can manage every aspect of your order at any time by logging into your account via the account page. Whether you want to update flavours, change delivery dates, pause a box, or make changes to your subscription, t’s all just a few clicks away.

What are the unbilled items in my cart when i check out with a trial box?

Your standard trial box is charged at £8.50 (unless you’ve added extras like litter or treats). The other items you see listed in your basket are part of your main subscription box — they’re not charged when you purchase the trial. If you decide to c