fuzzball

You can manage every aspect of your order at any time by logging into your account via the account page. Whether you want to update flavours, change delivery dates, pause a box, or make changes to your subscription, t’s all just a few clicks away.

Can I change my order?

Orders

Can I change my delivery date?

Can I redirect my delivery?

When/Where do you deliver?

When will my trial box be sent?

When will my subscription box arrive?

What is your shipping policy?

When will my box be despatched, and how long does shipping take?

My order was marked delivered but it’s not here.

How do I track my order?

What if my package gets lost or arrives damaged?

Delivery

What do I do if I receive the wrong item in my order?

How do I start a return?

When will I get my refund?

What is the returns policy?

Returns

Shipping

How do I delay or skip my next subscription box?

Can i customise my subscription?

Do you offer a trial pack of just wet food?

Can I try the food before committing to a subscription?

Can I choose specific flavours?

What if my cat doesn’t like the food?

How often do I get a delivery?

Is their a minimum subscription period?

Is it easy to cancel my subscription?

How does the pricing for the subscription and products work?

Is it possible to purchase individual items to try out?

1st Box discount

Subscription

How do I cancel my order?

What is your cancellation policy?

How do I apply promo/discount codes?

How can I resolve missing items in my order?

What are the unbilled items in my cart when i check out with a trial box?

What is in Fuzzballs wet food?

Is Fuzzballs food 'complete'?

Why does the chicken flavour vary in colour?

How much do your tins weigh?

Is the wet food suitable for my kitten?

Is the wet food grain free?

Do you offer cat food without specific allergens?

How can I get my cat to transition to wet food?

What wet food flavours do you offer?

How many tins should I feed per day?

How many calories are in each can?

Wet Cat Food

What is Fuzzballs cat litter made from?

Is the cat litter safe for kittens?

How do i dispose of the cat litter?

Does the cat litter prevent odours?

What makes tofu litter more sustainable than clay?

What are the benefits of Fuzzballs cat litter?

Cat Litter

Is the dry food grain free?

Is dry food good for cats?

How do i feed my cat the dry food?

What dry food options do you have?

Can i get a dry food only subscription?

Dry Food

Products

Is Fuzzball packaging recyclable?

Are Fuzzball deliveries carbon-neutral?

Is Fuzzball’s food sustainably sourced?

Is Fuzzball reducing plastic waste?

Why does Fuzzball use tins instead of pouches?

Sustainability

Can I receive a discount for referring a friend?

Can I cancel an order and receive a refund after payment has been taken?

How can I ensure my new payment details are updated and processed correctly?

What payment methods do you accept?

When will i be charged for my order?

Can i change my payment details?

What happens if my payment fails?

Do you offer refunds?

Payments

Why Fuzzball?

How do I introduce Fuzzball to my cat?

Where is Fuzzballs food made?

What do you mean by ‘human grade’?

Can I feed Fuzzball to my kittens?

How should I serve the food to my cat?

How can I leave a review for Fuzzball products?

How do I get started?

Is Fuzzball nutritionally complete?

Are there any hidden costs?

About Fuzzball

Can I change my order?Updated 11 days ago