Getting Started with Your Subscription
Everything you need to know before starting your Fuzzball subscription:
Can I try the food before committing to a subscription?
Absolutely! Our system is designed to let you try a trial box with no commitment to a full subscription. When you complete the short quiz on our site, it sets up your personalised trial based on how you feed your cat:. Wet only – 14 tins (2 multipack
Can i customise my subscription?
Yes. Your subscription is designed to be fully customised by you to best suit your and your cats preferences. Our algorithm will recommend the daily calories your cat needs for a balanced diet but it is up to you to add the products you want to your
Can I choose specific flavours?
Yes. Our onboarding questionnaire helps you customise your box based on your cat’s flavour preferences. We know every cat has their quirks, so we make it easy to start off with the flavours they’re most likely to love. And if they change their mind (
How does the pricing for the subscription and products work?
The pricing for our monthly subscription box depends on what you would like to include. For example, a tube of 7 cans of chicken is priced at £7.50, while the dry food is £5.50 per bag. We also offer treats and litter, with the litter priced at £7.50
Is their a minimum subscription period?
There is no minimum subscription term. You are in complete control of your subscription. You can pause, delay, skip a box, or cancel at any time, directly from your account. Whether your cat needs a break or you’re going away, it’s easy to manage you
Do you offer a trial pack of just wet food?
Yes, we do offer a wet food–only trial pack. When you complete the questionnaire, on page 4 of 5 you’ll be asked “What type of food do they eat?” — simply select “wet”. This will give you two multipacks of wet food (14 tins total) in your trial box.
What if my cat doesn’t like the food?
Ordering our trial box gives you the opportunity to try the food before committing to a subscription. We know cats can be fussy when it comes to their food which is why our subscription is fully flexible, you can adjust the flavours, and pause or can
How often do I get a delivery?
Your first full subscription box is automatically scheduled to deliver 10 days after you place your order, giving you time to transition your cat onto Fuzzball. Subsequent subscription boxes are despatched every four weeks, however, this is fully fle
Is it possible to purchase individual items to try out?
It’s not currently possible to purchase individual tins on our website to try out. Instead, we offer an £8.50 trial box designed to give your cat a proper introduction to Fuzzball. Depending on your selections during the onboarding quiz, your box wil
Is it easy to cancel my subscription?
Yes. You can cancel easily anytime through your customer account. In the event that you are unable to login or access your account, drop us an email at [email protected] and we can cancel it for you. If you’ve already received an order confirmation,
Are there any hidden costs?
No. All the costs are clearly stated when you sign up to your subscription.
What are the unbilled items in my cart when i check out with a trial box?
Your standard trial box is charged at £8.50 (unless you’ve added extras like litter or treats). The other items you see listed in your basket are part of your main subscription box — they’re not charged when you purchase the trial. If you decide to c
How do I get started?
Just take our quick quiz to build your trial box based on your cat’s feeding style and preferences—we’ll do the rest!