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Delivery

Can I change my delivery date?

Yes. You can update your delivery date at any time prior to the parcel being shipped within your account. You can update your delivery date through your customer account or by emailing [email protected] with your full name and the email address used

Can I redirect my delivery?

Yes. You can update your shipping address at any time prior ot the parcel being shipped within your account. You can update your shipping address through your customer account or by emailing [email protected] with your full name and the email addres

When/Where do you deliver?

We currently deliver Monday-Friday throughout the United Kingdom

When will my trial box be sent?

Your trial box will be despatched within 2 working days of placing your order.

When will my subscription box arrive?

After your trial, your subscription renews every 28 days. Each box is despatched on the next working day and should arrive within 2 working days.

What is your shipping policy?

Shipping is free on all orders over £45. How much is shipping if my order is under £45?Just £5.50, no matter where you are in the UK. Do I need to do anything to qualify for free shipping?No, it’s automatic. If your total is over £45, we’ll cover the

When will my box be despatched, and how long does shipping take?

Your first (trial) box will be despatched within 2 working days of placing your order. After that, your subscription renews every 28 days, and each box is despatched on the next available working day. Delivery usually takes 2 working days from the da

My order was marked delivered but it’s not here.

If you are not home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbours/building management who may have collected the package for you. Also, please double-check the sh

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to a tracking page. Tracking information may not be immediately available after your or

What if my package gets lost or arrives damaged?

Lost Packages. We do everything we can to make sure your order arrives safe and sound. If your package goes missing in transit, just email us at [email protected] with your order number and any details you have and we’ll get on it straight away. Dam