fuzzball

Lost Packages We do everything we can to make sure your order arrives safe and sound. If your package goes missing in transit, just email us at <a href="mailto:help@fuzzball.club">help@fuzzball.club</a> <a data-start="263" data-end="281" rel="noopener"></a>with your order number and any details you have and we&#x2019;ll get on it straight away.Damaged Packages If your order arrives damaged, please send us an email at <a href="mailto:help@fuzzball.club">help@fuzzball.club</a> with photos of the damaged items or packaging. Once we&#x2019;ve reviewed the info, we&#x2019;ll sort a replacement or refund for you ASAP.

Lost Packages. We do everything we can to make sure your order arrives safe and sound. If your package goes missing in transit, just email us at help@fuzzball.club with your order number and any details you have and we’ll get on it straight away. Dam

What if my package gets lost or arrives damaged?

Shipping

Delivery

Can I change my delivery date?

Can I redirect my delivery?

When/Where do you deliver?

When will my trial box be sent?

When will my subscription box arrive?

What is your shipping policy?

When will my box be despatched, and how long does shipping take?

My order was marked delivered but it’s not here.

How do I track my order?

What do I do if I receive the wrong item in my order?

How do I start a return?

When will I get my refund?

What is the returns policy?

Returns

How do I delay or skip my next subscription box?

Can i customise my subscription?

Do you offer a trial pack of just wet food?

Can I try the food before committing to a subscription?

Can I choose specific flavours?

What if my cat doesn’t like the food?

How often do I get a delivery?

Is their a minimum subscription period?

Is it easy to cancel my subscription?

How does the pricing for the subscription and products work?

Is it possible to purchase individual items to try out?

1st Box discount

Subscription

How do I cancel my order?

What is your cancellation policy?

How do I apply promo/discount codes?

How can I resolve missing items in my order?

Can I change my order?

What are the unbilled items in my cart when i check out with a trial box?

Orders

What is in Fuzzballs wet food?

Is Fuzzballs food 'complete'?

Why does the chicken flavour vary in colour?

How much do your tins weigh?

Is the wet food suitable for my kitten?

Is the wet food grain free?

Do you offer cat food without specific allergens?

How can I get my cat to transition to wet food?

What wet food flavours do you offer?

How many tins should I feed per day?

How many calories are in each can?

Wet Cat Food

What is Fuzzballs cat litter made from?

Is the cat litter safe for kittens?

How do i dispose of the cat litter?

Does the cat litter prevent odours?

What makes tofu litter more sustainable than clay?

What are the benefits of Fuzzballs cat litter?

Cat Litter

Is the dry food grain free?

Is dry food good for cats?

How do i feed my cat the dry food?

What dry food options do you have?

Can i get a dry food only subscription?

Dry Food

Products

Is Fuzzball packaging recyclable?

Are Fuzzball deliveries carbon-neutral?

Is Fuzzball’s food sustainably sourced?

Is Fuzzball reducing plastic waste?

Why does Fuzzball use tins instead of pouches?

Sustainability

Can I receive a discount for referring a friend?

Can I cancel an order and receive a refund after payment has been taken?

How can I ensure my new payment details are updated and processed correctly?

What payment methods do you accept?

When will i be charged for my order?

Can i change my payment details?

What happens if my payment fails?

Do you offer refunds?

Payments

Why Fuzzball?

How do I introduce Fuzzball to my cat?

Where is Fuzzballs food made?

What do you mean by ‘human grade’?

Can I feed Fuzzball to my kittens?

How should I serve the food to my cat?

How can I leave a review for Fuzzball products?

How do I get started?

Is Fuzzball nutritionally complete?

Are there any hidden costs?

About Fuzzball

What if my package gets lost or arrives damaged?Updated 12 days ago