fuzzball logo
fuzzball logo

All articles

Returns

What do I do if I receive the wrong item in my order?

If something’s not right with your order, just email us at [email protected] and we’ll sort it out as quickly as possible.

How do I start a return?

Reach out to our customer support team at [email protected] to initiate the return process with your order number and details about the item you wish to return. Unless the goods are faulty, you must cover the cost of the return to us.

When will I get my refund?

Once your return has been received and processed, you will be notified via email when your refund has been issued. Please allow up to 3 working days for your refund to be processed.

What is the returns policy?

Returns must be initiated within 7 days of receiving your order. Items must be unused and in the original packaging. Reach out to our customer support team at [email protected] to initiate the return process with your order number and details about