Yes! When you refer a friend to Fuzzball, they’ll get 10% off their first box, and as a thank you, you’ll receive £5 credit towards your next subscription. You can find your unique referral link in your account, just share it with fellow cat lovers a
Yes, you can cancel your order and request a refund after payment has been taken, just get in touch with us as quickly as possible. If your order hasn't yet been packed or dispatched, we’ll cancel it and issue a full refund right away. If it’s alread
After updating your payment details, we can confirm transactions have gone through successfully if you receive a confirmation message. If in doubt, feel free to reach out to ensure everything is in order.
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also pay with Apple Pay or Google Pay at checkout.
You’ll be charged as soon as you place your trial order. After that, your subscription renews every 28 days and you’ll be charged automatically on your renewal date.
Yes!. Just log into your account, go to Manage Subscription, and update your payment details at any time.
If a payment doesn’t go through, we’ll retry it a few times over the following days. You’ll also get an email letting you know so you can update your payment method if needed.
We’re always happy to help if something’s gone wrong with your order. Just drop us a line at [email protected]. For full details, please see our refund policy.